Sailesh Kumar Nair

Drove business requirement workshops with stakeholders to outline process improvements and enhance customer satisfaction. Collaborated with cross-functional teams to study and streamline processes aligning with industry best practices, improving resource allocation by 25%. Coordinated cross-functional teams to prepare for go-live, resulting in a 20% reduction in deployment errors. Orchestrated the preparation of UK E-commerce client's WMS implementation at their warehouse in the UK.

Heading the biggest Pick-Up & Delivery centre of Blue Dart in India which is contributing to 35% of the country’s load (400 hundred tons per day) with 400+ direct & indirect staff Maintain ops service standards by way of monitoring adherence to SOPs. Handling day to day jobs of both Inbound & Outbound shipments. Conduct Cause analysis for exceptions and take preventive actions. Planning budgetary requirement for operations.

Logistics: Lead the Regional Supply Chain and Operations. Goods Return and Refurbishing Management-Reverse Logistics to ensure optimum utilization of Inventory. Excellent Customer Service Relationship Management by providing JIT Supply with bare minimum cost on TAT. Driving S&OP process in the business (starting from identifying gaps in forecasts vs. targets, orders vs. forecasts and then finally supply vs. orders).

Implementation of WMS across locations as per plan across PAN India. Performing the Business study, process study by gathering requirements. Documentation of process study by complete mapping with the system functionality. Configuration, Integration testing. GO Live preparation, integration set up and implementation of Infor WMS. End to end Training to users. Training on WMS; Client- Voltas, Titan, Marykay, Sony, TATA Teleservices (TATA DoCoMo)

Worked in System & Process team with exposure to SAP R/3. Handling Air, Ocean & SCM SAP related work. Responsible to co-ordinate with different departments for vendor payments Air, Ocean & SCM. Interface between Operations & Finance. Was responsible to prepare process & handling of smooth movements of shipments for Key client (One of India’s biggest Automotive Company) for Air division. Working in close co-ordination with Damco Air &Ocean team worldwide to ensure Optimum Service

DHL Express (India) Pvt Ltd Key Account Support Specialist (Feb’05 till Sept’07) DHL Express (Kuwait) Pvt Ltd Sr. Customs Specialist (Oct’07 till Dec’07) DHL Express (Kuwait) Pvt Ltd Kuwait Gateway & Operations Onsite Specialist (Trade lane Analyst), (Jan’08 till Mar’09)

Handling Issuing titles & contract to customers after repayment of loan. Handled Outbound U.K. /U.S. based project of health insurance of a U.S based Insurance Company. Handling Motor claims for a U.K based Insurance Company. Working with Sales & Operational teams to communicate Client expectations for service delivery. Deliver high on Client Expectations and quality targets.

Selling credit cards. Facilitate and Attend the Client Monitoring Sessions. Monitoring all sales calls and determining that they are in compliance with legal guidelines. Generating performance delivery reports. Manage timely training & coaching delivery. Conduct calibration sessions with operations to ensure clear understanding of how each call is rated. Performance Incorporated script changes specified by the client in all front-end and back end applications.

Handling Corporate Sales, Counter Sales. Handling Corporate Sales for an international chain of Hotel & sales for international conventions. Marketing and Promotion of special tour packages & personalized trips and tours. Designing of personalized trips and tours. Corporate Hotel Bookings. Making airline reservations. Assisting in Sales promotions of package tours through different sources. Handling of groups for international conventions.

Tourism & Travel Industry Management