Susanne Boßmann

For Multivendor Services (MVS) at Technology Support Services (TSS) I am leading the Delivery Center, out of which we provide lifecycle management (LCM) projects for our German customers. In addition I am responsible for managing the TSS MVS supplier ecosystem to ensure the seamless integration of all kinds of suppliers into the TSS value chain.

I am responsible for the development and implementation of a pan-European - process and IT landscape, including relevant controls - KPI and quality measurement system - personnel development plan for the Engagement staff. I am guided by the vision to continuously improve customer satisfaction by enhancing digitization and agile working methods, while infusing IT with cognitive elements.

Being the European Transformation Leader for Technology Support Services (TSS) in the arena of Offering and Solution Design, I was responsible for - shaping the vision of TSS Offering and Solution Design in Europe - ensuring the necessary organizational and process-related transformation is completed in a timely and satisfactory fashion by TSS and its support functions in Europe.

I was responsible for developing and deploying a new European blueprint for one major business area of Technology Support Services. This blueprint covered interdisciplinary use cases alongside various dimensions (e.g. process landscape, IT environment, compliance aspects, etc.) facilitating local and centralized European IBM functions and external partners.

In addition to the previously mentioned transformation & strategic change program I am now in charge for managing the CRM processes and overall compliance for Technical Support Services (TSS) in Germany, Austria and Switzerland.

I am responsible for the transformation & strategic change program of a major business line of IBM in Germany, Austria and Switzerland.

I was responsible for the nationwide service delivery (hardware maintenance) for a global printer manufacturer.

I was responsible for the maintenance and improvement of the customer relationship management processes as well as for ensuring the overall compliance with legal and regulatory requirements. I was accountable for the seamless integration of the local German services subsidiaries into the national and international affiliated group of IBM.

I was accountable for supporting the sales organization in creating complex IT services proposals.

I was responsible for the consolidation and revision of the financial results for various European countries.

I was responsible for the pricing of complex IT services proposals.

I was responsible for the analysis of institutional investment funds.

I was the assistant to senior finance management. I was responsible for the creation and successful implementation of a balanced scorecard concept for the finance organization.

I was a customer service representative in the securities department for private customers.

Vocational training in the banking and insurance sector.

Thesis in the area of Business Process Management

Foreign semester

Thesis in the area of financial controlling for institutional investment funds