Vana Dimitrakopoulou

Design and implement the concepts and processes to accumulate, store and sharing knowledge within the company and establish a learning culture. Develop and implement learning solutions for the products and the services and ensure continuous people development through the establishment of a robust and easily accessible learning environment. Design and implement a Quality Assurance Framework to ensure compliance of Products and Services with the company's defined Quality specifications and standards.

Leading a team of 5 direct reports with the responsibility for the group-wide professionals training/enablement (subsidiaries & VAR partners in 22 countries). Core contributions: - Delivery of training for all teams for the key business areas of the company (product development, product management, consulting) - Create & implement enablement concepts incl. training methods, scoring models &certifications - Deployment of robust tools for the support of the enablement strategy, content management

In this position, I directed a team of six resources to oversee a variety of strategic projects with a mandate to ensure successful delivery. Key achievements: - Implemented a go-to-market strategy for the assessment of market readiness to engage in projects - Established and implemented robust frameworks for the requirements management and product management cycle in collaboration with numerous stakeholders - Implemented a framework for monitoring and reporting projects under OEM account management

In this role I was leading a team of 22 PMs & Business Consultants, with responsibility of delivering different sizes projects, across multiple countries and working with cross functional teams. Some of key responsibilities & achievements: - Ensure that project implementation targets are achieved and ensure long-term success. - Supported pre-sales activities, sales offers and development of contractual agreements. - Created & deployed project management & system implementation methodology

I held management responsibility for the design and delivery of transformation and change initiatives to overhaul the support structures and frameworks for group retail systems operations in the APAC and ME regions. Some of my contributions included the following: - Designed and implemented a robust organisational framework (SPOC) and managed the vendor selection process. - Developed business relationships, created policies, and established KPI’s/SLA’s to ensure exceptional quality standards.

In this role, I planned and executed projects with a mandate to catalyse productive delivery, optimize output and retain quality. Key achievements: - Prepared and Monitor project budgets - Ensured that project workstreams were designed and implemented in alignment with the project objectives - Delivered regular progress updates and status reports, run Project Steering Committees - Tracked performance and audited performance against Key Performance Indicators and Service Level Agreements

In this role I was leading the team that provided support services for the company's ICT infrastructure. I was acting as a contract manager for services provided by external vendors. Key Achievements in this role: - Develop and maintain IT policies in alignment with the Group IT Policies and ITIL standards - Perform internal audits to ensure compliance with the IT policies - Establish internal SLA contracts to ensure timely, acknowledgment, response and resolution of incoming incidents

In this role, I was leading the design and implementation of the Spare Parts & Accessories work-stream in the SAP R/3 Global solution 8 different countries Key achievements: • Ensure all scenarios from the countries were considered in the solution design • Lead Matching & Mapping Session with Local Market • Prepare and execute testing to confirm local adaptations • Prepare training material and train end-users, design and execute the migration plan • Participate in the post implementation support

Design, propose and implement the ICT strategy and budget for the Toyota Hellas Dealer Network, the Inchcape retail businesses in Greece and the Inchcape businesses in Romania, Bulgaria and FYROM. The ICT strategy was related to the information systems and communications infrastructure required to support effectively and efficiently the companies’ operations and their long-term business strategy. The IT Project Management for the rollout of the DMS solution INCADEA to the Toyota Hellas dealer network.

Managing and controlling all activities related to the development, implementation and support of the ICT infrastructure of the company in order to provide automated processing operations and support services. Developed and implemented the company’s I.C.T. strategic plans. Key achievements: • Implementation of a VPN network for 25 Rental POS in Greece • Implementation of the company’s management information system on COGNOS • Deployment of the ICT Disaster & Recovery plan

Project Management for the development and implementation of the new Dealer Management System TOPCO Plus. TOPCO plus was a German software, developed by TOYOTA Germany for its dealer network which was customized and enhanced to cover the Greek business and the local tax law requirements.

Conducted interviews with significant departments of the company in order to develop the Internal Procedures Manual. Performed formal auditing in predefined time intervals.

Implemented and supported the required ICT infrastructure to the authorized retailers and authorized repairers network of Toyota Hellas, including the implementation of the first VPN based on frame-relay backbone. Provided 1st and 2nd level support to the authorized retailers and repairers network for their ICT infrastructure.

Dissertation Subject: IT Outsourcing

Business Strategy, Marketing, Human Resources Management, Information technology management, Merge and Acquisitions, International Operations.

HR Management, Finance Management, Marketing