Vasil Indzhov
Selbstständig, Change Manager (ITIL) at Avaya, Avaya
Stuttgart, Deutschland
Werdegang
Berufserfahrung von Vasil Indzhov
Change Manager (ITIL) at Avaya
2 Jahre und 2 Monate, Sep. 2012 - Okt. 2014
Telecommunications Analyst
reboot GmbH
Telecommunications Analyst at reboot GmbH for John Deere - Call center implementation, data analysis, process documentation and consulting of call center agents - Knowledge base creation and revision for help desk processes optimization - Administration, incident management and configuration of VoIP servers, gateways and endpoints - Unified messaging systems migration and support - Administration of UNIX based systems - 2nd level support and consulting of end users in the field of telecommunication
- Administration, incident management and configuration of VoIP servers, gateways and endpoints - Maintenance and configuration of unified messaging systems - Autonomous project management of UMS migration - Support and consulting of end users in the field of telecommunications - Knowledge base creation and revision for help desk processes optimization - Requirement analysis with leading VoIP software developer - Leader of IT trainings in the fields of communication, audio and video conferencing
Ausbildung von Vasil Indzhov
2012 - 2014
Wirtschaftsinformatik
Universität Mannheim
2008 - 2012
Wirtschaftsinformatik
Universität Mannheim
Sprachen
Deutsch
Fließend
Englisch
Fließend