Mag. Zlatko Popić

-Deploying Atlassian platform - Working with and managing Jira Software, Jira Work Management, and Confluence - Leding the WEB UI-related project - Managing proprietary software platform for events management

- System Operations workflow and control - Network system design and architecture - Jira Service Management and user support for management, developers - Confluence documentation system documentation - MS Office 365 management, operations management - Hardware and computer stock management - NAS, Server room, QNAP, Synology control - LDAP management - Snipe-IT inventory systems supervision, installation, and overall management - Company Slack space management - MDM (Enterprise) for home/remote use

• Business applications maintenance and management • Business systems management and control (IBM) • Andragogy within ECDL framework • IT management • Design, graphic design and printing services

• Negotiating and communicating with key clients, suppliers and integrators • Lead, manage and supervise the drafting of innovation projects • Change management oversight and consultancy • Continuous innovation in the field of business processes in order to solve convoluted tasks by digitalisation and automation • Oriented employee guidance and in-house project management education • Raising awareness of Total Quality System (TQM) and its relevance to the enterprise life cycle

• Windows Server, iSeries / AS 400 mainframe environment • Call Center (AVAYA) technical maintenance (60 clients) • KPI analysis requirements and reporting • JIRA for monitoring and project organization • Document management system maintenance, installation and management • Regression testing and QA service for business processes • Lotus Domino user management and maintenance of email systems • Polycom video conferencing and media system - maintenance and management

• IBM mainframe (Vienna - Zagreb) - maintenance and operation of the application for insurance companies • CICS / TSO and Tivoli software tools at 5250 terminals • IBM Rational platform, iSeries web server, modernization of 5250 terminals on RPG applications • Basic programming in CL and basics of RPG ILE • Professional support for users, developers and analysts • Managing change management system SEE / Change for iSeries, Thenon © - System Administration and Control

• Co-founder of the company • General company's management • Cooperation with partners and clients • Creating a program and educational policy of the company; creating syllabus, creating documents • Implementation of new solutions • Certified examiner and lecturer of the ECDL program • MS Windows Server 2003; installing Windows OS on 30 computers, • User education with Windows OS, education in design: Adobe Photoshop, Illustrator, InDesign

• Procurement negotiations and selling new IT solutions to clients • Equipment maintenance • Customer support • IT market analysis

• Servicing and maintaining 20 workplaces • Server maintenance (IBM environment - Windows 2003 SBS; Combis outsourcing) • General design and special visual party campaigns lead designer • Maintaining party’s digital technology through 20 regional webmasters • Layouting and prepress of all kinds of promotional materials • Design, layout and preparation for the release of a party magazine

• Service and maintenance of ~ 30 computers • Servicing and maintaining a system room with 4 IBM servers • Regular scanning of residential savings contracts and their registration in the central mainframe system (Croatia-Austria) • Maintaining IBM Jukebox and Server in OS2 / Warp Environment • Maintenance of other equipment; Token Ring network • Assisting users in working with IT equipment

Quantitative methods in management Data modeling Business Process Modeling Security of information systems Organization management In-depth data analysis Measuring organizational performance IS planning and design Business Advisory Project management

Mathematics Psychology Algorithms and data structures Database Managerial accounting Designing information systems Object oriented programming Accounting Operating systems Probability and statistics Organization and management Finances Marketing Business plan Software Engineering