Alexandros-Dimitrios Gkikakis
Angestellt, Qualification agent for Consumer Products - HP Phone Support, Infoassist SA (Greece)
Athens, Griechenland
Werdegang
Berufserfahrung von Alexandros-Dimitrios Gkikakis
Bis heute 8 Jahre und 6 Monate, seit Jan. 2016
Qualification agent for Consumer Products - HP Phone Support
Infoassist SA (Greece)
Phone Support for Consumer and Commercial products - Hewlett-Packard project - Customer Management and technical cases’ logging in CRM tool (Salesforce & SAP) - Delivery of service and support to end users via phone or remote connection - Interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services - Research of required information using available resources (HP trainings, HP tools, other teams) - Monthly targets (KPIs)
Bis heute 19 Jahre und 10 Monate, seit Sep. 2004
Private lessons teacher in Natural and Positive Sciences & Foreign Languages
Private Lessons
- Private lessons teacher in Natural and Positive Sciences (Physics, Chemistry, Mathematics, Informatics) to school students - Private lessons teacher in German and English languages at students’ premises
6 Jahre und 9 Monate, Mai 2009 - Jan. 2016
Customer Relations Team (CRT) agent & Site Editor backup - HP Phone Support
Infoassist SA (Greece)
Phone Support for Consumer and Commercial products - Hewlett-Packard project CRT agent & Site Editor backup - Customer Management in CRM tool (Salesforce & SAP) - Complaint management (in Greek & English) - Email & phone communication with customers and partners - Reporting - Weekly web conferences - HP Greek support website monitoring, reporting & escalation to responsible teams abroad
9 Jahre, Jan. 2002 - Dez. 2010
Secretarial Support - Technical Support - Sales
S. Gkikakis S.A.
Email, fax and conventional communication with suppliers and clients in Greece and abroad Customer and order management Customer support Sales agent Cashier Presentation and sampling of products in company’s exhibition and on customer’s site IT technical support (Software & Hardware) Materials and supplies supervisor Design and preparation of company’s printed material (catalogues, price lists, cards, presentations, leaflets etc.)
1 Jahr, Feb. 2008 - Jan. 2009
Customer Care Call Center agent
OTE S.A.
Customer Care Call Center agent at White pages information line (11888) Searching in Phone Directory database Internal agent Support & Training (assistant)
Ausbildung von Alexandros-Dimitrios Gkikakis
Bis heute 20 Jahre und 6 Monate, seit 2004
Physics
National and Kapodistrian University of Athens
Physics Science - Sector of Electronics (Bachelor degree - Ongoing Studies). Additional interest in Nuclear Physics, Solid State Physics and Education. Future interest in attending a Master (MSc) in Radioelectrology (Network Telecommunications).
2001 - 2004
High School
Ellinogermaniki Agogi, Panagea-Savva Private School
Private School that specializes in German Language. Participation in several school projects in Greece and abroad. Grade: Perfect (18.7 out of 20)
Sprachen
Griechisch
Muttersprache
Englisch
Fließend
Deutsch
Gut