Dhruv Hirpara
Angestellt, Trainee in Customer Experience, FCA Germany AG
Hamilton, Kanada
Werdegang
Berufserfahrung von Dhruv Hirpara
Developing an instrument to identify the potential elements impacting the loyalty metric in the Dealer Loyalty Dashboard at Opel Automobile GmbH.
11 Monate, Sep. 2017 - Juli 2018
Intern: Customer Experience Europe - Performance control
Opel Automobile GmbH- Data analysis and benchmarking - Preparing monthly functional and regional report of performance metrics - Tracking customer satisfaction and loyalty KPIs across Europe - Preparing ad-hoc charts and analysis for the management - Supporting in User Acceptance Test (UAT) phase of Dealer Loyalty Dashboard - Collaboration within project management in launch of Dealer Loyalty Dashboard in Europe - Analysing mystery shopping correlation between syndicated surveys of all European countries
Ausbildung von Dhruv Hirpara
3 Jahre und 6 Monate, Sep. 2015 - Feb. 2019
Automotive Service Technology and Processes
Ostfalia Hochschule für angewandte Wissenschaften
After Sales | Business Management | Marketing | Project Management | Product Influencing | Logistics & Spare Parts Management
4 Jahre und 1 Monat, Juli 2010 - Juli 2014
Mechanical Engineering
Gujarat Technological University
Sprachen
Deutsch
Grundlagen
Englisch
Fließend
Hindi
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Gujarati
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