Amitabh Salunke
Bis 2022, Service Desk Team Leader/ Project Leader, ADP Pvt Ltd
Pune, Indien
Über mich
A bright and ambitious IT professional with demonstrated experience in diagnosing various software and hardware equipment issues to ensure timely resolution. Able to thrive in a fast-paced and challenging environment where accuracy and efficiency matter. Possesses a good team spirit and has the ability to organize and present complex solutions clearly and accurately.
Werdegang
Berufserfahrung von Amitabh Salunke
1 Jahr und 3 Monate, Okt. 2021 - Dez. 2022
Service Desk Team Leader/ Project Leader
ADP Pvt Ltd
• To motivate, mentor, coach, and groom the team; help bridge knowledge gaps and overcome skill and will issues. • Manage all client escalations and formulate actions to resolve any concerns. • Demonstrate patience, passion for problem-solving, and ability to use knowledge bases, and tools. • Conduct a quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams. • Identify process improvement ideas, and mentor team members on implementing improvement ideas.
3 Jahre und 2 Monate, Sep. 2018 - Okt. 2021
Senior Member Technical/ Quality Coach/ Technical Trainer
ADP Pvt Ltd
• Identify and escalate priority issues to the next level of support. • Perform Root Cause Analysis for NPS surveys/feedback provided by the clients for the team. • Conduct training for new technicians in the team and act as a mentor for them. • Create new knowledge articles and modify existing ones for the team, based on new updates. • Review cases handled by the team & provide feedback. • Create & publish monthly quizzes for the team based on process updates.
3 Jahre und 4 Monate, Juni 2015 - Sep. 2018
Member Technical
ADP Pvt Ltd
*Perform troubleshooting to diagnose and resolve issues with hardware and software. • Install, configure, repair, and upgrade various software. • Install and set up new hardware equipment. • Identify and escalate priority issues to the next level of support. • Perform remote troubleshooting and provide clear instructions. • Follow standard procedures and maintain various service level agreements.
1 Jahr und 7 Monate, Dez. 2013 - Juni 2015
Technical Support Engineer
Mphasis an HP Company
Technical Support Engineer, Desktop Support Technician, IT Support Technician - Perform troubleshooting to diagnose and resolve issues with hardware and software. - Install, configure, repair, and upgrade various software. - Install and set up new hardware equipment. - Identify and escalate priority issues to the next level of support. - Ability to perform remote troubleshooting and provide clear instructions. - Follow standard procedures and maintain various service level agreements.
Sprachen
Englisch
Fließend