Claire Symonds CIWFM

Managing the end-to-end employee experience for 5 office locations in Germany and the Nordics. *Managing the digital workplace and physical facilities; *Project managing Facilities renovations projects and relocations; *Improving business processes by streamlining data management; *Defined and designed an EMEA-wide Facilities Database to centralize vendor data; *Analyze and present accurate financial information; *Joint Project Lead for creating a Risk Assessment template for all the EMEA offices.

*Processed purchase orders and invoices for 3 locations; *Collaborated with Accounts Payable to ensure the prompt payment of invoices; *Consistently improved processes across the office operation - centralized the storing of vendor contracts; created a maintenance schedule for service vendors; re-designed the filing system; *Maintained office refreshments: ordering of milk, water teas, coffee and fruit; ensure kitchen appliances are cleaned and well-maintained.

*Analyzed sales orders to strengthen the JIT Inventory Management process. *Managed and maintained the Company’s online shop, liaising closely with the web design company. *Provided Project Management support to the MD and installation team. *Diverse and varied tasks including product management, warehouse management, web optimization and email marketing campaigns. *Co-ordinated and attended industry exhibitions, wrote Press Releases and articles for industry Journals.

Recruited, trained and developed a team of 8 Customer Service Key Account Representatives, overseeing the administration of 20 Key Accounts representing approximately £5m of business. Conducted performance appraisals, set targets and measured team KPIs weekly and monthly. Presented department progress at monthly and quarterly Director and Management meetings. Involved with addressing any issues affecting the achievement of each customer’s SLA. Covered the Team Manager role during maternity leave.

Led a team of 6 Data Analysts to analyze the financial performance of FTSE-350 companies. identifying compliance and non-compliance with The UK Corporate Governance Code. Streamlined the recruitment process and responsible for the recruitment, training, and development of analysts. • Conducted ad-hoc, tailored reports with a focus on analyzing board structure and diversity, remuneration policies, and proxy voting levels.

Customer Services Team Manager, Lending (Debt Management), Fraud Detection and Prevention, Foreign Exchange (Bureau de Change), Cashier *Processed and approved personal loans and overdrafts *Consistently and accurately maintained and balanced sterling and foreign exchange tills.

Four main areas of study Financial Management Operational Management Marketing Management Human Resource Management

Focus on IT Management (Practical End User Computing and Management of End User Computing); Marketing Management