Igor Nestorovic

• Establishing policies and procedures in alignment with Leanpay strategic goals • Coordinating Administration and Customer Support operations to fulfill customers' expectations • Managing resources to ensure appropriate levels of staffing in all divisions • Supports the day-to-day running of operational aspects of the business • Coordinating collaboration between local customer support teams and tech support team

• Developing strategies to expand reach, impact, and quality of customer support. • Building repeatable, sustainable, and scalable support processes to deliver outstanding customer satisfaction goals. • Managing all the parts of the Support team with clear expectations, creating accountability and a shared vision, and enhancing collaboration to meet service level and quality expectations.

• Manages and continually improves the Customer Support experience for Ananas' customers to ensure its leading position in E-commerce in the region • Leads the Customer Support team and continually improves the customer service experience • Ensures that Ananas listens to what customers want and ensures that the company responds in the most effective and relevant and personal way

• Responsible for building and setting the strategic direction for NCR’s CSM organization in the LATAM, EMEA, and APAC regions, helping customers adopt and expand their use of the NCR solutions, technologies, and services. • Drove standards for hiring, training, and performance targets and metrics for execution. • Partnered with services organization leadership to identify and mitigate renewal risk across the portfolio of accounts.

• Managed the regional Sales Ops team into achieving goals and the overall sales of the business unit, maintained a positive image, and set high standards of performance. • Organized and planned work to ensure that work is completed on time by following all company & operational standards, processes, and procedures. • Coached and mentored over 20 Sales Ops analysts. In charge of the selection, recruitment, and performance assessments of Sales Ops analysts.

• Acted as the key liaison between sales and key functional groups: customer implementation and service teams. • Quotation ownership: worked with Sales teams on order entry and updates for all opportunities. • Customer data management: worked on customer and site creation/updates. • CRM ownership: contract management follow-up and customer communications and validation. • Channel partner engagement: acted as a part of the Counterpoint Sales Operations team.

• procurement of goods or services for the Bank; • keeping the records of incoming and outgoing invoices; • material costs tracking; • maintenance of property and equipment of the Bank; • archiving and professional maintenance of records; selection and extraction of worthless registration materials from the archives; handing over of archives to the historical archives; • cleaning of buildings and business premises belonging to the Bank; • printing, copying and preparing the necessary materials and doc

• direct Bank’s overall marketing and strategic planning programs, and corporate communications; • interface with customers and media on behalf of the Bank; • understand current and potential customers; • develop the marketing strategy and client services programs; • manage the marketing mix; • manage design agencies and develop guidelines; • manage budgets and ensure timely delivery; • measure success;

• business cooperation with Diaspora; • financial services: modification of the existing offer and the development of new banking products and customer services to non-residents; • consulting and information center; • international credit operations and joint ventures; • creation of favorable conditions for the inclusion of the Diaspora in Serbia economic/business activities, thus generating interest for all the participants;

• help in overseeing the running of an branch, consisting of three separate units; • motivate and encourage staff on a daily basis to keep the branch running smoothly and meeting targets; • looking after business and individual customer accounts; keeping all regulations and policies in order and maintain good customer relationships; first port of call for customer disputes and a number of more complex queries; • marketing and helping to bring in new customers and boosting the bank's profits;

• recording interest owed to saving accounts customers and interest owed to the bank from loans and other investments; • recording and organizing loan information; • preparing the monthly balance sheets of checking account customers; • working on international accounts; • recording, filing and looking after stocks, bonds and other investment documents; • taking care of records for each customer's account; • general tasks: data entry, filing, mail handlers, and messengers;

Technical editor at Economic Annals, academic journal published quarterly by the Faculty of Economics, University of Belgrade: • coordination: manuscript handling, planning and estimating, job monitoring and control, and dealing with contributors; • policy and integrity: ensures that received papers conform to the policy of the faculty, in presentation, content, legal requirements, and ensures that papers are internally consistent; • screening and copy clarification, format edit, mechanical style and lan

• unit–based research; individual and guided research across the university; focused on emerging research units and strategic university initiatives; • project management, comprised of experienced project managers, focused on post award execution and delivery of large and complex projects; • new system installations; enterprise system upgrading; • individual applications support for research office or research function;

• Banking Management • Investment in Securities • Specific Problems of Business Finance • Financial Mathematics • Evaluation of Investment Projects • Monetary Management • Risk Analysis and Portfolio Structure • Audit in Banks • Fiscal Policy