Karolina Steinborn

Berufserfahrung von Karolina Steinborn

• Bis heute 12 Jahre und 5 Monate, seit Jan. 2012

  Management Support

  Credit Suisse

  Assisting and deputizing for the Head of the HR Service Center / Business Risk Mgmt to the division and region / Operating Risk Mgmt with a reporting line to the Head of HR Policy and Risk Mgmt Switzerland / Holding Risk Mgmt and Data Protection training sessions / Internal controlling system reviews / Regular operating KPI reports for the Head of HR Operations/ Coordinating offshore and relocation activities / Preparing and organization of meetings and conferences / Organizing internal and external events

• 3 Jahre, Jan. 2009 - Dez. 2011

  Management Support / Team Leader Interview Scheduling & Reference Letter

  Credit Suisse

  processing client requests regarding interview scheduling and issuing of reference letters for Credit Suisse employees in Switzerland / assuring process stability and process improvement / leading and managing a team of employees servicing an external client / setting targets, motivating and training the team / analyzing customer satisfaction scores, implementing improvements assuring highest quality service / creating a motivation program and providing training for HR Service Center employees

• 8 Monate, Mai 2008 - Dez. 2008

  Branch Manager for Wroclaw

  SPEED English Language School

  managing a team of secretaries / assuring high quality of customer service / building relationship and providing service to key customers / creating of a branch marketing strategy / creating of a loyalty program / organizing marketing- and promotion events

• 1 Jahr und 7 Monate, Okt. 2006 - Apr. 2008

  Branch Manager for Poznan / Bydgoszcz

  Steinborn Publishing

  managing the work of the Customer Service Office / managing a team of sales representatives / building relationship and providing service to key customers / supervising customer advertising projects / creating of a branch marketing strategy / organizing marketing- and promotion events

• 2 Jahre und 3 Monate, Aug. 2004 - Okt. 2006

  Co-Owner

  EKOmarket

• 2 Jahre und 9 Monate, Nov. 2001 - Juli 2004

  Assistant to the General Director

  Quelle GmbH