Lucile Comte

Responsible for achieving the KPIs for all markets on site (German, French, Spanish, English, Dutch, Russian) Root Cause and Data Analysis Performance management through Team Leaders Coaching and Training management Part of Recruitment process Responsible for the Quality team and cooperation between Quality, Training and Team Leaders Implementing and developing structure and processes Trend Analysis, defining and implementing improvement strategies Project Manager support

Implementing and developing new Apple Care site in Berlin Direct communication with the Client Responsible of site’s results - KPIs monitoring Process Improvement and COPC compliance Project Manager support

Team Management (15 to 25 Apple Advisors) Results analysis; quality and target oriented Individual and group coaching to achieve KPIs Part of the recruitment process (interviews and process improvement) Agents' schedule creation and organization Implementing and developing new LOB iOS T2 (Senior Specialist Advisors) Direct communication with Apple Support and training for new Team Leaders

Team Management (15 to 25 Apple Advisors) - French Market (France, Belgium, Switzerland) Results analysis; quality and target oriented Individual and group coaching to achieve KPIs Part of the recruitment process (interviews and creation of material)

Individual and Group Classes for Adults, Teenagers and Children. Specialization in « French for Enterprises » Creation of class material and direct teaching

Product Design