Oliver Teller
Angestellt, Principal Support Account Manager, Snowflake
Abschluss: Diplom-Kaufmann, Universität Passau
München, Deutschland
Über mich
I'm a service enthusiast, passionate about customers, with many years of experience in customer-facing roles in the IT industry, including Oracle and Teradata. My goal is to enable priority enterprise clients to be successful and maximise their return on investment. Currently, I'm working at Snowflake to disrupt the data warehouse, data collaboration, and -application world with our cloud-native data platform run as a service. Born and raised in the north of Germany, I live in Munich for quite a while, together with my Venezuelan wife. We love to travel and are always on the hunt for a good series on Netflix or Apple TV. My greatest passion besides work is sports, though. The bodyweight exercises and athletic style training give me the perfect energy and balance from and for work.
Werdegang
Berufserfahrung von Oliver Teller
Bis heute 1 Jahr und 7 Monate, seit Dez. 2022
Principal Support Account Manager
Snowflake
- Single point of contact for assigned enterprise customers - Ensure the best customer experience possible - Develop strong partnerships with business and operational leaders - Understand operational and tactical goals and the customer’s business - Manage cases, incidents, escalations and reporting for assigned customers - Present the Global Account Management programs, including events and conferences - Manage version control, upgrades and environmental changes - Coordinate and lead review meetings
• Serving as a trusted advisor to large enterprise (DAX) customers • Building strong relationships across Customer Support (CS), Managed Services (MS) and IntelliCloud/Engineering (IC) • Single-point-of-contact across CS, MS and IC, overseeing ongoing operational services, and monitoring performance against SLAs • Driving operational excellence at the stakeholder level through proactive actions and insights • Bringing industry-established rigor for operational excellence (ITIL/ITSM).
Management and coordination of service delivery for strategic enterprise customers in the DACH region. Lead of a team of Customer Service Representatives to provide complete system support services, including software and hardware. Account management leadership in the strategic planning and implementation of installations, expansions and change controls. Responsible for managing the relationships between customer, sales team and global support center.
16 Jahre und 7 Monate, Sep. 1999 - März 2016
Principal Technical Support Engineer
Oracle Corporation
Advanced Resolution Support Engineer mit sowohl funktionalen also auch technischen Kentnissen im ERP Financials Bereich, insbesondere der Oracle e-Business Suite; Langjährige Erfahrung in einem dynamischen und herausfordernden Arbeitsumfeld; Betreuung von Key Account Kunden während kritischer Projektphasen; Multi-Tasking Priorisierung, Analyse und Lösung von komplexen Problemstellungen bei gleichzeitig überdurchschnittlicher Kundenzufiedenheit
Ausbildung von Oliver Teller
6 Monate, Aug. 1995 - Jan. 1996
Business Administration
Universität Passau, California State University (Fresno, CA)
International Marketing
6 Jahre und 9 Monate, Nov. 1992 - Juli 1999
Betriebswirtschaftslehre
Universität Passau
Marketing, Produktionsprogrammplanung, Volkswirtschaftslehre, Wirtschaftsinformatik
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Gut