Peter Hämmerli

Work included supporting a risk manager in its digitalization journey, helping a Shared Service Center optimizing the operating model and assist a food producer in structuring the entry into a new market.

• Run the European Client Service function with its event management, material order and client support activities based in eight countries servicing all of continental Europe • Integrate a diverse set of cultures, processes and technology on the path to a globally consistent client experience after the acquisition of the prior joint venture partners of Insights • Lead the Swiss entity

Responsibility for Global Business Solutions' (GBS) directly managed teams of 650 employees in Bangalore and Bratislava covering Business Services Support, Reinsurance Accounting and Claims Administration, Finance Operations. - Accountable for service performance and value creation - Managing productivity of operations - Assuring strategic workforce management, people and organizational development - Managing transitions across legal entities - Fostering a culture of continual improvement

Supporting and deputizing the division head in all strategic and operational areas • Set up and ongoing adjustment of the divisional structures and governance • Controlling of operational performance, value creation and cost • Managing the change from MbO to SLA model in the Shared Service Centers • Leading the sourcing infrastructure team and its related development programs for processes, procurement systems, guidelines and spend transparency

Overall responsibility for the operation and future development of the Business Service Center with its 800 employees. The BSC's services to internal partners within Swiss Re Group include Asset Management back office, Investment Reporting, Reinsurance Accounting, Underwriting Support and Client Market Business Services, Financial Accounting, Information Research, HR and IT.

Overall responsibility for the development and operation the Business Service Center, growing it from 40 to 400 employees. The BSC's services to internal partners within Swiss Re Group include Asset Management back office, Investment Reporting, Reinsurance Accounting, Client Market Business Services, Financial Accounting and IT

Implementation and operation of Service Level-, Financial- and Capacity Management following the ITIL standard for a global application landscape including Service Level Agreements, KPI measurement and reporting, the controlling a budget of 85 Mio CHF and the transfer pricing to the legal entities

Responsibility for parts of the Thai portfolio in Technical Accounting. Leading implementation of a time analysis system and a quality management system with ISO 9001 certification.