Vera Filipova
Angestellt, Product Management Support, Sitel Sofia
Sofia, Bulgarien
Werdegang
Berufserfahrung von Vera Filipova
Bis heute 13 Jahre und 4 Monate, seit Feb. 2011
Product Management Support
Sitel Sofia
- dedicated support for limited MPS customers with special handling instructions - trying to develop and retain VIP customers using different marketing tools - ensure clients receive the highest level of service at all times - technical support for DACH countries, providing first call resolution of hardware & software issues
3 Monate, Dez. 2010 - Feb. 2011
Technical engineer 1st Level
Hewlett Packard Enterprise Sofia
- handling of hardware / software issues for ISS department - develop relationships with prospective and existing clients via phone, email and chat
10 Monate, März 2010 - Dez. 2010
AVG Support agent
Callpoint New Europe/ Telus
1 Jahr und 8 Monate, Feb. 2006 - Sep. 2007
Technical office assistant
Liebherr-Hausgeräte Marica EOOD
- translation into German of test reports and productions processes - schedule and plan meetings and appointments - maintain trusting relationships with suppliers, customers and colleagues - sort and distribute communications in a timely manner
Ausbildung von Vera Filipova
3 Jahre und 2 Monate, Okt. 2006 - Nov. 2009
East European Studies
University of Konstanz, Germany
- department of political science, literature and history with reference to the region of EE
1 Jahr und 2 Monate, Sep. 2004 - Okt. 2005
History and Philology
Plovdiv University „Paisii Hilendarski", Bulgaria
7 Jahre und 1 Monat, Sep. 1997 - Sep. 2004
Bulgarian philology and history
Plovdiv University "Paisiy Hilendarski"
Sprachen
Deutsch
Fließend
Englisch
Gut
Russisch
Grundlagen
Polnisch
Grundlagen
Bulgarian
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