Xenia Samul

Angestellt, Customer Service Manager, MediaMarktSaturn

Bis 2021, Master of Business Administration, Paris School of Business

Trier, Deutschland

Fähigkeiten und Kenntnisse

Hospitality Management
Front Office Rezeption
Customer Service
Complaint Management
Englische Sprache
Front Office
Management
Customer Relationship Management
Master of Business Administration
Customer satisfaction
Hospitality
Retail Management

Werdegang

Berufserfahrung von Xenia Samul

  • Bis heute 5 Monate, seit Jan. 2024

    Customer Service Manager

    MediaMarktSaturn

  • Bis heute 1 Jahr und 8 Monate, seit Okt. 2022

    Rooms Division Manager

    Schloss Lieser, Autograph Collection

  • 11 Monate, Nov. 2021 - Sep. 2022

    Front Office Manager

    Schloss Lieser, Autograph Collection

  • 1 Jahr und 4 Monate, Juni 2019 - Sep. 2020

    Front Office Manager

    Hotel Seehof Davos

  • 1 Jahr und 2 Monate, Apr. 2018 - Mai 2019

    Assitant Front Office Manager

    Nobu Hotel London Shoreditch

  • 8 Monate, Sep. 2017 - Apr. 2018

    Duty manager

    Nobu Hotel London Shoreditch

  • 8 Monate, Feb. 2017 - Sep. 2017

    Night Auditor

    Ritz Hotel London

  • 1 Jahr, Feb. 2016 - Jan. 2017

    Front Office Management Trainee

    Kempinski Hotel San Lawrenz, Gozo

    Front Office and Concierge duties, personalizing guests stays as well as handling guest complaints and following up on request. Managing the trainings of the new employees.

  • 7 Monate, Feb. 2015 - Aug. 2015

    Front Office Trainee

    Hilton Al Hamra Beach & Golf Resort, Ras al Khaimah, the Emirates

    Check-in and check-out procedures, systematic up-selling and upgrading, performing cashier functions and managing reservations. as well as promoting and enrolling guests to Hilton’s loyalty program. Gained some experience in night auditing.

  • 2 Jahre und 7 Monate, Feb. 2011 - Aug. 2013

    Personal Assistant to Managing Director

    Bredtmann-Girke GmbH

    Handling phone calls and emails, organizing and scheduling appointments. Translating documents from German to English. Writing offers and acceptances.

Ausbildung von Xenia Samul

  • 1 Jahr und 2 Monate, Okt. 2020 - Nov. 2021

    Master of Business Administration

    Paris School of Business

  • 3 Jahre und 7 Monate, Sep. 2013 - März 2017

    Hotel, Gastronomie, Tourismus

    NHTV Breda University of Applied Sciences

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

Interessen

Reisen
Sport

21 Mio. XING Mitglieder, von A bis Z