bledar poci
Bis 2014, IT Support Specialist, Societe Generale
Tirana, Albanien
Werdegang
Berufserfahrung von bledar poci
Bis heute 9 Jahre und 8 Monate, seit Nov. 2014
IT Support Specialist
Sitel sh.p.k
• Remote troubleshooting/analyzing of networking equipment (Cisco/Huawei/Aethra Routers), for corporate clients of Vodafone Italia S.p.A. • Remote troubleshooting/analyzing of mobile/radio/fixed network performance for Vodafone Italia S.p.A. • On call support for field technicians. • Identifying and escalating issues. • Configuring of networking equipment. • Running early morning checks of nocturnal activities, assurance of optimal network operation and reporting.
• Installation, configuration and maintenance of computers, routers, switches etc. • Installation and configuration of general and specific software, proprietary software etc. • On site and remote help desk support. • Troubleshooting of network, hardware, software issues. • Participation in the process of planning and implementing of new projects. • Inventory administration of IT department. • Training employees regarding new implementations of software/hardware technologies. • Onboarding of new employees.
1 Jahr und 6 Monate, Dez. 2010 - Mai 2012
IT Technician
Keminet sh.p.k
• Repairing of hardware/software computer systems. • Installation and maintenance of Wireless and LAN systems.
Ausbildung von bledar poci
7 Jahre und 11 Monate, Okt. 2004 - Aug. 2012
Business Administration
University of Tirana
Sprachen
Englisch
Fließend
Italienisch
Fließend
Deutsch
Gut