David Caya

Post transition stabilization

Transition for a client

* Reviewing and monitoring associate calls/emails/cases for customer satisfaction according to our Client specified policies, thresholds, and procedures * Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching and feedback * Supporting a culture of coaching to meet or exceed a quality customer experience satisfaction scores

Monitor & organize daily operations and workflows closely with the clinical workstream. project management. Coordinate preparation activities with service delivery, technical and back-office IT functions. Design and implement processes to improve cash flow and reduce receivables. Monitor credit and collection processes and operations. Build relationships with external/internal parties. Lead a team to handle the global collection processes. Hire, mentor and develop a growing team

Initiating and playing a pivotal role in improving the AP process for the Israeli entity. Creating and applying the KPI's for the Israeli Helpdesk. Handling and resolving issues with nonpayment/late payments. Guiding buyers and vendors on the internal system and system issues. Cooperating with Procurement to resolve PO discrepancies/issues. Employee training. Creating DTP’s. Translations (Hebrew/English).

Helpdesk for Israel. Respond to internal and external inquiries. Review all invoices for appropriate documentation and approval prior to payment. Process eCheck requests. Assist with month end closing. Research and correct payment discrepancies.

Playing a pivotal role in the creation of a new Project. Assisting in the migration of data from the “Legacy” system to the “Oracle” system. Validate and Activate Maintenance Service contracts. Backlog Management/Returns/Cancellations. Billing/Invoicing. Install base Management. Invoice Disputes Resolution. Business Partners Support. Contract management. Validate and Book orders received from Quoting or iStore. Support for the U.K, Ireland and Israel.