Ena Gimenez

• Built users’ trust in the company supporting them via Zendesk • Educated users on company’s products and services • Investigated and worked with relevant teams to resolve technical and business issues via slack and JIRA • Worked efficiently to maintain ticket volume in all locale inboxes

• Assessed skills and prepared learning plans and benchmarks for 40 plus students • Developed and managed learning objectives for 40 plus students • Provided training to build presentation and communication skills • Guided students with feedback and analysis-based solutions

• Developed curriculum and materials which increased students’ TOEFL score by an average of 15 points • Designed lessons which increased students’ English ability to pursue post-secondary education • Implemented content-based learning methods to increase students’ English proficiency • Assisted students in reaching their educational or career pursuits through advisement

• Trained teachers in implementing creation tool with focus on student-centered learning • Instructed teachers in strategies to support English as a New a Language and Special Needs students • Built relationships with the education community which led to invitations to host training sessions • Provided customer support service via social media

• Liaised between clients and universities in the application process • Provided guidance and assistance to clients • Managed benchmarks through individualized support services • Connected clients to resourceful organizations

• Promoted students’ language skills • Implemented different approaches to address students’ needs • Provided students with assistance for opportunities abroad • Monitored students’ progress through management software

• Worked with co-teachers on material development and instruction • Incorporated materials that would elicit authentic language learning • Handled the planning and organization of academic camps • Coordinated and executed the English Festival with other members