Lior Wolfman

Management of an international team of over 60 people | taking part in decision-making about the development and the future of the game by representing the voice of the players' community | In charge of providing feedback from the community and the external team to the game's developers and vice versa | Creating solutions for short-term cases and for long-term planning | A point of contact for other departments in the company for customer service and community management matters

Managing a team of 20-30 volunteers who are responsible for enforcing game rules, managing a forum and providing 1st-level support | Translation from English to Hebrew of all game- and help (FAQ) pages | 2nd-level support for both team and players, especially dealing with complex and difficult cases | Recruiting, training and guiding of volunteer team members

Salesperson in a soap and cosmetics store

Sales- and customer service representative of telecommunication goods and services in a store at the Ben Gurion Airport | providing immediate solutions for customers, delivery of existing orders and selling phones to be used in Israel and abroad.

1st-level call center supporter, dealing with all different kinds of customer needs and complaints.

Working as a part of a team to provide guidance to air force- and small civilian aircraft and maintain their in-flight safety | In charge of a group of soldiers, monitoring their training and advancement in ranks