Noora Pletz

Travel agent duties; - Customer service by phone, email and face to face - Creating and processing reservations and invoices in ISO Pasific - Travel product sales and search with the help of Bistro Portal and Amadeus GDS - Document and invoice processing in Jobrouter - Cashier duties - Supporting tasks

Receptionist duties; - Customer service by phone, email and face to face in several languages - Creating and processing reservations in OPERA Property Management System - Providing information to hotel, conference and restaurant guests - Handling complaints and inquiries - Travel agency invoicing - Cashier duties - Supporting tasks On study leave from September 2015 to June 2017.

Preparing and conducting the academic conference "Opening the Bin: New Perspectives on Waste, Culture and Society from the Humanities and Social Sciences", taking place at Lund university Campus Helsingborg from the 27th to 29th of April 2017 with approximately 80 participants.

Providing peer-assistance on both Bachelor and Master levels for students enrolled in academically challenging courses, planning and facilitating out-of-class study sessions, guiding students through course content using collaborative learning techniques and maintaining communication with supervisor and professors.

Sales Expert Company NameHelsinki Expert (part of Strömma Group) Dates EmployedApr 2010 – Jan 2013 Employment Duration2 yrs 10 mos LocationHelsinki, Finland - Customer service by email, phone and face to face in English, Finnish, Swedish and French - Selling tourism products such as bus sightseeing tickets and Helsinki Cards - Booking ferry tickets, hotel rooms and package tours to other cities - Product promotion and customer acquisition - Tourist information

Receptionist duties: - Customer service by phone and face to face in English, Finnish, Swedish and French - Processing reservations - Providing information - Handling complaints and inquiries - Cashier duties - Supporting tasks

The program combines strategic management, planning and project management with in-depth knowledge of the international tourism industry including elements of marketing, social sciences and humanities.

Offers a base for professional career in international tourism, combines project management, research and development with coaching, problem solving and innovation skills. Learning as team work in real-life projects, where personal development, networking, and presentation skills are highlighted.