Özgün Uçankale

Berufserfahrung von Özgün Uçankale

• Bis heute 5 Jahre und 11 Monate, seit Juli 2018

  Customer Support & Product Quality Lead

  Vestel Elektronik A.S.

  · Responsible for three different leading global customer’s accounts which covers 3 million TV productions per year. · Support Top Management with field quality feedback to improve the quality of the products, thereby helping to reduce the need for service intervention. · Managing Factory Audits and doing inspections (more than 60 travels) in field to ensure compliance with established internal control procedures by examining records, reports, operating practices, documentation or product itself.

• 3 Jahre und 6 Monate, Jan. 2015 - Juni 2018

  Customer Support Specialist

  Vestel Elektronik A.S.

  · Monthly reporting of customer feedbacks and warranty costs to Quality GM · Improve the system for usual aftersales organizations · More than 50business trips to the customers for meetings and the issue investigations, · Effectively present technical presentations to the customers · Support the customers via mail/telephone for the issues andimplementation of solutions

• 1 Jahr und 1 Monat, Jan. 2014 - Jan. 2015

  Customer Technical Support Engineer

  Vestel Elektronik A.S.

  · Analysis the aftersales data which isshared by customer, identify poor performers and take corrective actions. · Make the necessary organizations forthe action plan in the factory and the field regarding to specific field issues · Analysis the field issues with using 6Sigma Methods, preparing 8D Reports for solutions · Preparation of technical modification/ service bulletins – service manuals

• 1 Jahr und 7 Monate, Juli 2012 - Jan. 2014

  Quality Control Engineer (Key Account Quality Leader)

  Vestel Elektronik A.S.

  · Key Account Quality Leader of specialbrands. Responsible of all the brands production. Following the brands of all production quality for all the spareparts of sets. · Improve of the production qualityaccording to customer claims. Preparing 8D reports for claims, monthly reports for brands and implement the improvements to production lines. · Lead to 5S, 6sigma, lean production,continuous improvement projects. Standardize, simplify and segment the design of manufacturing systems.