Stephen Cockerell

Engaged in business process architecture, OSS and BSS solution strategy and change implementation for this agile corporation. Delivering insights through business process and spftware application analysis to make key strategic and operational programmes to enact positive change. Creation of domain high level design for service assurance. Thought leadership in the Service Assurance domain, mentioning colleagues and driving the business forward at pace. Proud to be shaping the UK's future fibre optic network.

Working at a St Albans Cathedral assisting with the daily running of the building and organisation of events. This was an interesting time to be able to diversify / learn new skills and take a break after 20 years of a successful career in Global Telecommunication.

Delivering Service Management Strategy and Technology Transformation at Sky Network Services. • Business Process Mapping and Optimisation using ITIL & eTOM • Business Requirements - User Story creation, including acceptance criteria and business rules for software delivery teams • Capability Model framework creation to drive assessment • Operational Assessment and Recommendations through to Business Readiness within Network Operations

Business process consulting based in Düsseldorf Germany, working on customer facing consulting projects and service development. Customer based projects focused on analysing people, processes and tools. Activities would include, process and systems gap analysis, recommendations, metrics based analysis, process mapping

Working on Strategy and Enterprise Architecture assessments based in Düsseldorf, Germany. Delivering OSS and BSS Operations, Tools Landscape Assessments, auditing tools and processes with remit to simplify and save cost Defined Process and Service Orientated Architecture solution for Business Process Management transformation solutions

Working on OSS Benchmarking development based in Düsseldorf, Germany. Managed the EDGE Application Analysis for Nokia Networks Product Line Project managed the implementation of site trials at three European mobile telecommunications operators

Network Data Communications Mobile Telecommunications Computer Systems