Antje Otto
Angestellt, Incident Manager / Change Manager / Problem Manager, MAWOH GmbH
Karlsfeld, Deutschland
Werdegang
Berufserfahrung von Antje Otto
Bis heute 2 Jahre und 9 Monate, seit Sep. 2021
Incident Manager / Change Manager / Problem Manager
MAWOH GmbH1 Jahr und 11 Monate, Okt. 2019 - Aug. 2021
Incident Manager
NTT Germany
Incident Manager Germany | Managed Services
Level-2 incident management at all required service units, escalation instance if contractually agreed service levels are at risk /Ensuring effective external and internal communication (e.g., customer, management, service units) in the context of major incidents / incidents and escalations (meetings and targeted management) / RCA of escalations / initiation / control of quality improvement measures / Creation and presentation of management reports
Reporting for high priority fault messages, dissemination , controlling , escalation of service orders to the responsible interfaces within the company or to third-party partners / manufacturers Organizational skills / structured work in incident and request management
Sprachen
Englisch
Gut
Russisch
Grundlagen
Deutsch
Muttersprache