Carlo Alberto Cerliani

Own and support Group IT strategy definition and implementation by structuring and facilitating the implementation of the IT Operating Model (governance, organization, processes and metrics). Accountable of the entire IT Service Management framework based on ITIL adopted by Group IT, covering the entire IT value chain from IT strategy until IT service operations, continual service improvement processes included.

Act as the primary point of accountability for IT matters for a global business function, to capture, qualify and prioritize new business demands and to lead projects for the business aligning with Centers of Excellence (CoEs) and other Business Enabling Functions (BEFs) teams as needed.

•Provided IT management and business/IT convergence consultancy. •Further developed IT skills and management knoweldge. Key initiatives: o Strategy in the Age of Digital Disruption program, INSEAD Business School, 2017. o Advanced Management Program (APM) - IE Business School, 2017. o Consultant Mgr. in ITSM (ISO/IEC 20000), 2016. o IT Strategy - American Institute of Management and Information Technology (AIMIT), 2016. o IT Governance - AIMIT, 2016. o IT EA Planning - AIMIT, 2016.

Member, IT Leadership Team. Led 20-member global team to manage customer-facing IT services, including relationship management and joint demand planning with business partners. Shaped/delivered strategic IT solutions. Emphasis on process discipline, best practices and metric/KPI development. •Turned group with minimal guidelines into disciplined IT Service Management team. Stabilized IT global operations •Adopted ITIL framework/best practices •Structured and launched IT Business Relationship Management

Built professional network and undertook active job search.

Engaged business partners to ensure planning and strategy alignment, and capture and fulfill IT demand. Adapted industry best practices and managing project portfolio. Operating budget €3.6M •Reduced IT costs 26%. Implemented new architecture for local data center; managed 40-member team to slash ERPs from 15 to 1; insourced IT infrastructure from IBM Denmark •Championed/contributed to standardization and consolidation of business applications and technology infrastructure in Northern/Western Europe

Led strategy, operations, local data center and IT service delivery to 1,000+ CI users. Ensured applications development, high-level technical support. Twelve direct reports. €9M total budget •Fostered development of cross-European IT Strategy, Governance and Operating Model, shifting from independent country-based IT groups to “One IT” organization delivering efficient services •Adopted ITIL best practices, simple end-to-end IT processes, multi-tier investment decisions groups and IT Chargeback model

Post-acquisition of Gillette by P&G, stabilized relations between business and IT groups during challenging period. Developed strategic IT solutions, business cases, internal/offshore team project support and process improvements. Member of local/regional Operating Committees charged with leveraging IT synergies between the companies. •Successfully led on time, within budget (€1.5M) migration of Gillette IT services into P&G •Migrated POS Business Intelligence and Sales Analysis tools

Partnered with businesses to strengthen communications and deliver strategic IT solutions. Prepared business cases, and ensured delivery of domestic and global projects. Championed key technologies for enterprise deployment •Helped transform IT group into service-oriented team; transitioned IT services to 3rd parties •Developed business cases, ROI analyses and risk assessments, improving systems and business processes •Managed onshore/offshore vendors to ensure IT services delivery and project execution

In high-change environment, managed regional IT operations and support and maintenance. Emphasis on global process/policy improvement. Managed 45 staff, consultants and contractors, and €16M total budget. Integral to evaluating IT critical process capabilities and overall IT cost benchmarks. Delivered top level customer satisfaction, meeting all global SLAs.

Deliver IT Operations. Act as the main IT contact in Italy for the Corporate IT in US. Ensure users’ satisfaction through the delivery of excellent customer service. Implemented a new IT infrastructure following corporate guidelines. Contributed to implement a new custom ERP and Warehouse Management System (WMS). Participated and managed to local or regional projects (i.e. email platform roll-out in Federal Mogul Germany and Greece)

Provide support to the sales platforms & applications in use in 8 European branches. Implemented and managed projects focused on reorganizing the order fulfillment processes of the European HP sales offices

Ensure excellent customer service to internal and external clients providing 3rd level IT support on HP-UX, Novell Netware, and networking.

Automatic systems