Daniel Senn

With over 30 years in hospitality, business and diplomacy, I boast a wealth of experience and skills in the field of guest services, etiquette, decorum and VIP service. I offer training, seminars, workshops and individual coaching over one or more days. I can make a presentation during your conference, in-house training and client events. My services: Seminars, Workshops, Training, Coaching and Presentations My specialities: - Meeting & Greeting - Wining & Dining - Intercultural empathy

Hotel takeover by same owner as Hilton Abuja, implementation of procedures and policies, revise menus, train and adjust work force, successful adjustment of new Collective Bargaining Agreement with Trade Unions, Procurement and purchasing adjustment. Temporary secondment.

670 rooms, 8 Banquet halls up to 1500 guests, 1300 Employees Increase Guest satisfaction, ensure and improve Hilton and owners financial targets in a very fragile environment (Terrorist attacks, General strike, Supply challenges)

487 rooms,The F&B operation consists of 5 Outlets, including a top fine dining restaurant and additional Room service, Minibar, Executive Lounge, Banquet and Hilton Meeting. The F&B profit increased from 31 % in 2007 to 42 % in 2009. (2010 projection at 45% and leader within the South America). Introduction of various new products and menus to ensure Hiltons position as market leader. Customer satisfaction increased to above target

404 rooms, Responsibilities: micro managing payroll and costs for all operational departments. Preparing and managing of major events on operational side i.e. Melbourne Cup, AFL Grand Final, Commonwealth games plus all seasonal events. Proposing and executing infrastructural projects, Laundry upgrade, Commercial dishwasher, wireless broadband, Managing and reducing of cost lines, days in lieu, annual leave, long service leave, Introduction of BSC Card for department heads, leader in the KPI figure

435 rooms, Main responsibilities include all supervision and management of Operational matters with direct responsibility of Rooms-department, Housekeeping, Fitness center, Reservations, Security and Garden. Direct supervision and implementation of strategies in Sales Department. supervision of 250 employees. Implementing and supervision of renovations including budgets