Dipl.-Ing. Jörg Peckelhoff
Angestellt, Customer Success Principal, Banking & Financial Services, British Telecom Global Services
Munich, Deutschland
Über mich
• Customer focussed and results oriented, motivated and dynamic team builder with effective customer facing verbal and written communication skills • Profound experience of working in diverse national and international geographical areas • Solid understanding of strategic frameworks with excellent strategic skills and the ability to convert strategy to execution • Strong leader to operate and build relationships at all levels to drive change through influencing • A skilled communicator with excellent negotiation, presentation and interpersonal skills (German and English) • A committed team player, able to lead, motivate, inspire and develop the team and others
Werdegang
Berufserfahrung von Jörg Peckelhoff
Bis heute 5 Jahre und 11 Monate, seit Aug. 2018
Customer Success Principal, Banking & Financial Services
British Telecom Global Services
• Accountable for contract performance with full lifecycle accountability for service • Leads on service for BT’s largest contracts with significant revenue and complexity • Carries out high stakes jeopardy management with major commercial consequences • Accountable to deliver profitable customer satisfaction • Manages significant risk / opportunities regarding the customer experience across multiple service solutions, product launches and operational areas
1 Jahr und 11 Monate, Okt. 2016 - Aug. 2018
Head of Business Transformation
British Telecom Global Services
• Accountable for end to end Service for BT´s top customers with complex ICT requirements, e.g. Commerzbank, ECB, VW/Porsche, BASF • Develops and delivers Advisory methodologies for ICT business • Leads multiple major client assignments and relationships and delivers large and complex business change programs and projects. • Acting as a trusted advisor at Board level within BT organization and customer organization
5 Jahre und 7 Monate, Apr. 2011 - Okt. 2016
Director Key & Special Projects
British Telecom, BT Global Services
• Leads a significant multi-disciplinary team accountable for end to end Service for BT´s top customers with complex ICT requirements, e.g. Commerzbank, ECB, VW/Porsche, BASF • Develops and delivers Advisory methodologies for ICT business • Leads and delivers large and complex business change programs and projects. • Acting as a trusted advisor at Board level within BT organization and customer organization
2 Jahre und 7 Monate, Sep. 2008 - März 2011
Director of Technical Operations
British Telecom, BT Global Services
11 Jahre und 5 Monate, Apr. 1997 - Aug. 2008
Head of Business Management - Enhanced Services
British Telecom, BT Global Services, Global Telecom Markets
4 Jahre und 11 Monate, Mai 1992 - März 1997
Produktmanager ATM
Philips Datacommunications
Ausbildung von Jörg Peckelhoff
7 Monate, Apr. 1990 - Okt. 1990
Telekommunikation
École Nationale de l' Aviation Civil, Toulouse
6 Jahre und 4 Monate, Okt. 1985 - Jan. 1992
Nachrichtentechnik/Telekommunikation
Technische Universität Braunschweig,
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Gut