Luc Masson

Led full lifecycle management of European Commission information systems, from requirements analysis to business process modelling to designing, prototyping and deploying ECM solutions that best met business expectations in conformity with data governance (e-Domec) and resulted in efficiencies, improved data quality and reduced costs. Highlights of my experience include change management and large, complex IT systems Integration and data migration.

Oversaw all phases of multiple software development projects, including contract negotiations, project planning, deliverable schedule and final sign off and delivery. Customers included Baker McKenzie European Law Centre, European Parliament (Vice Presidency) and others. Highlights of my experience include website design, search engine optimisation and Training

Created a complex Rich Internet Application to assist marketing teams with developing, communicating and employing macro-economic, socio-demographic, and consumer behavioural strategies for entering the Chinese market. Collaborated with internal stakeholders (sponsor, product owner, business manager, end users, developers, testers, etc.) to improve business process, gather and prioritize requirements, define scope, create technical documentation, write user stories, evaluate usability, develop prototypes

Led design and development of the new WCMS, working closely with staff. Reached common understanding with stakeholders on updated process, new business rules and functional and non-functional requirements. Participated in vendor selection, demos and pilot groups, verified IT solution met business requirements and offered real-world functionality. Created train-the-trainer material to ensure continuity as end users continued to transition to new system

Played key role in designing strategic plan of change management and communications, implementation and execution of large-scale websites including EUROPA 2nd Generation portal (pilot), Web Publishers Support, DG CONNECT Intranet, Directorate Intranet, Unit Intranet. Highlights of my experience include change management and internal communications

Led real estate unit of a Belgian newspaper, including business strategy elaboration, key account need identification, solution proposal to take advantage of business opportunity, budget negotiation at national / international level, advertising exchange set-up with national federation, requirements gathering for software development, Internal and external communications and others

Managed sales and relationships with Yellow Pages (business directory) customers including business needs identification, mock-up design and budget negotiation