Prachi Kurane

Below are few Roles and Responsibilities mentioned • Drive the efficiency and effectiveness of the Service Restoration process • Handling the role of a PSM(Production Service Manager): checking the batch files and restoring them within SLA • Monitor the effectiveness of Service Restoration management and make recommendations for improvement • Analyzing Problem Root cause • Analyzing Incidents to identify and act upon trends

Below are few Roles and Responsibilities. Goal was to complete various Service Transitions from one Network to Another. Defined the scope of the Project. Conducting stakeholder meetings Based upon the scope defined. Responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Creating a detailed work plan which identifies the sequence of activities needed for the successful completion of a project

Below are few Roles and Responsibilities Handling Incident, problem and Change Management Managing Problem life cycle for all problems. Handling end to end Change Management. Conducting CCB(Change Control Board) meeting. Chairing CAB(Change Advisory Board) meetings Reporting. Generating Monthly Dashboards. Working on SIPs(Service Improvement Plans). Continual Service Improvement. Incident Management. SLA Management.Service Delivery. ITIL practices implemented

Started with IT Service Desk, and then upgraded my skills to Incident, problem and Change management Worked in the UK for 1 year with the clients as a Business Analyst and also supported in all other IT related issues.