Prasanna Kulkarni

Berufserfahrung von Prasanna Kulkarni

• Bis heute 2 Jahre und 5 Monate, seit 2022

  Principal Director Transformation

  Amazon

  Established a Center of Excellence (CoE) for the portfolio governance of multiple initiatives strategic initiatives, navigating complex landscapes to achieve business goals. • Defined and orchestrated the creation of a global cross-functional program office, reducing project delivery timelines by 15% • Led the creation of a product super user for MENA, resulting in an 8% increase overall user satisfaction • Improved employee productivity through Digital Workplace Transformation” with a 20% optimization

• 2011 - 2022

  Director Transformation Excellence

  Novartis Pharma GmbH

  Designed ITSM integration and developed the Continual Improvement Framework . Centralized Strategic Global transformations • Service strategy: Collaborated with Service Owners and Strategic Business Partners to simplify manufacturing landscape for 250+ services, improved the digitization of catalogue by 19%. • Cx Product: Implemented a product operating model elevating the Business Satisfaction 83% to 95% in three regions.

• 2004 - 2011

  Sr. Delivery Manager

  IBM

  Built a performance driven ecosystem adoption of Continual Service Improvements this included CSI Framework, Design and Operating Model Implementation for ANZ Customers • Developed and implemented performance improvement strategies and plans to promote continuous improvement . • Transformed the business adoption for IT Processes in Americas and increased process footprint and enhanced cross domain through Integrated Business Partnership resulting into increase of adoption by 40%

• 1999 - 2004

  Technical Lead

  Allied Digital Services

  Deployed consistent policies and procedures across all IT functions, delivered role standardization • Responsible for implementing policies to ensure consistent service delivery, resulting in an 18% reduction in meantime to resolution. • Led IT for EMEA Business Consulting Services and system administration for the Production unit.