Anna Géczi

Berufserfahrung von Anna Géczi

• Bis heute 8 Jahre und 9 Monate, seit Okt. 2015

  CAPACITY and AVAILABILITY ANALYST

  BT Global Services

  Ensuring that present and future capacity and performance aspects of the company IT infrastructure meet present and future business requirements. Using various live network monitoring tools to ensure daily network performance/health checks, investigate perfromance related incidents and diagnose problems to improve availability of ICT services to business. Provide detailed system reporting (daily/weekly/monthly bases and ad-hoc request), collect historical data for forecast analysis

• 7 Monate, Apr. 2015 - Okt. 2015

  CAPACITY & ANALYTICS MANAGER

  BT Global Services

  Ensure that the performance of all services, as detailed in the SLAs, OLAs, KPIs, is monitored, measured and that the collected data is recorded, modelled, analysed and reported on Monthly, Weekly and ad-hoc basis as required. Analyze historical trend, identify irregularities are mapped with inputs taken at the beginning to justify their occurrence(planned outage, scheduled task and batch job issues). Create Capacity forecasting based on historical data and current usage,

• 3 Jahre und 6 Monate, Nov. 2011 - Apr. 2015

  DATA ANALYST - HP Co worker for HP

  CPL Recruitment

  Analyze reports of closed tickets exported from different logging tools. Recognize most common issues logged by IT Service Desks in HP ATACK tool (Automatically analyze and categorize tickets by running text mining logics) Create validation rules for specific accounts. Review Level 1 – Level 5 incident categorization. Locate and interpret data: configure strings, conflicting rules, dictionary definitions etc. Use the HP SATlite (Sutvey Analysis) tool to analyze customer satisfaction data

• 2 Jahre und 8 Monate, Juni 2008 - Jan. 2011

  TECHNICAL SOLUTIONS REP. IV

  HPE

• 7 Monate, Dez. 2007 - Juni 2008

  TECHNICAL SOLUTION REP. I - Co worker for HP

  Adecco

  Provide 1st line technical support via phone and email. Log and prioritize system & user support calls for second line support teams Use remote control software tools to provide fault resolution and diagnosis reported on desktops, laptops and smartphones. Determine the nature of faults and the steps required to rectify it. Close tickets when resolution is provided or dispatch it to the second line support teams.