Murilo Masson
Angestellt, Technical-Trainer, Beckman Coulter Biomedical GmbH
München, Deutschland
Über mich
Responsible, self-motivated, creative, and proactive person with strong entrepreneurial thinking and a high focus on results Strong affinity for Healthcare IT and medical devices subjects, including digitization, data management systems and software application in different medical environments (Neurosurgery, ENT, Orthopedics, Radiology and Ophthalmology), as well as strong analytical and customer-oriented expertise with extensive work experience in an international environment An effective communication skill as well as an independent and team-oriented way of working
Werdegang
Berufserfahrung von Murilo Masson
Develop and deliver technical service training for support staff of EU and distribution partners Lead train-the-trainer plans. Develop professional training structures Ensure key performance metrics are met or exceeded
Implement and drive support plans in conjunction with country specialists to enhance efficiency, performance and customer satisfaction Collect and distribute product updates on a regular basis Support technical escalations and drive a resolution in cooperation with the country specialists and management. Deliver technical service training for support staff of the EU, EEMEA & APAC and distribution partners Lead train-the-trainer plans. Ensure key performance metrics are met or exceeded
2 Jahre, Sep. 2017 - Aug. 2019
Application Specialist Connectivity
Vision Ophthalmology Group
1 Jahr und 4 Monate, Mai 2016 - Aug. 2017
Product Support Specialist
BrainLAB AG
9 Jahre und 3 Monate, Feb. 2007 - Apr. 2016
Senior Application Specialist
BrainLAB Sales GmbH
1st and 2nd level support, responsible for the delivery of the education program for hardware and network products.
2 Jahre, Feb. 2005 - Jan. 2007
Product Support Manager
BrainLAB AG
1 Jahr und 1 Monat, Jan. 2004 - Jan. 2005
Senior Support Specialist
BrainLAB Ltda
2 Jahre und 3 Monate, Okt. 2001 - Dez. 2003
Support Specialist
BrainLAB Ltda
3 Jahre und 8 Monate, Feb. 1998 - Sep. 2001
Developer of Scientific research materials
Hospital das Clinicas da FMUSP
2 Jahre und 10 Monate, Jan. 1995 - Okt. 1997
Trainer
BIT Company
Ausbildung von Murilo Masson
1 Jahr und 7 Monate, Apr. 2015 - Okt. 2016
Healthcare
UNIGRAN
Public Healthcare investment comparison between Brazil and Germany.
1 Jahr und 5 Monate, Apr. 2013 - Aug. 2014
Master Business Administration
UNIGRAN
People's management strategies for Different Generations
3 Jahre, Jan. 2001 - Dez. 2003
Information Technology
Faculdade de Informática e Administração Paulista
Troubleshooting of HW and SW; Web services
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Fließend
Deutsch
Fließend