Pallavi Verma

Individual Contributor and Lead for the APAC support, providing client reports using an Analytics tool - Mixpanel, creating Dashboards, Customer Insights, Trends, User Flows, managing team, handling the day-to-day technical issues that arise with our various web tools, assisting internal Aperian Global staff in their work with clients, and helping with QA for new tools and applications. End-user technical support in Europe/Asia. Assist with the management of IT vendors and systems.

Working on Linux (putty) – SNMP failed, SNMP OK, Disk space, https, akamai, and other network related issues.Running outages and working on incidents.Doing routine server activities on the virtual servers in the cloud. Ensuring the health of the server is intact. Interaction with Development and QA for resolving critical service related issues.

Created presentations, interactive quizzes, eLearning content, online HTML content using Captivate and uploading courses on learning management system (LMS).Handled Printing and publishing products (Robohelp).4. Handled Adobe products install issues, download issues and how to queries etc.

1. Worked with DELL as Desktop Engineer. Dealt with basic desktop, laptop, printer troubleshooting and basic networking. 2. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. 3. Worked as the Sales Representative and successfully met daily targets (US$ 250).