Tomas Koronci

Recruited to support the turnaround of a business critical project (for key client the ABB Group). Main Tasks included: stakeholder management, reducing process complexity and ensuring project deliverables are achieved on time. Worked with the client to redesign core processes leading to increase in project performance by 30%. Resolved performance constraints by implementing ISO 9001 principles across global hubs by partnering with the Achilles Chief Operating Officer.

Tasked with accelerating handover & implementation of new global project activities to standard business operations. Achieved increased tempo and consistency of operational activities across 5 operational hubs and 3 offices (staff of 60+ across EMEA, APAC, LATAM and NAM).

Appointed as deputy to cover long-term sick leave of the Regional Hub Managing Director. Dual role with equal levels of responsibility for regional operations team performance & Slovakia Hub management. The latter involved accountability for facility management; setting, achieving and reporting on budgetary targets; staffing; and daily operation of the office with 40+ staff.

Recruited and managed a customer service team of up to 20 to manage multi-regional projects within the EMEA region. Delivered customer service support for approximately 10,000 registered supplying organisations. Improved service levels through team expertise, timely support and increased telephone courtesy.

Lead and motivated customer service team of 12 to support transition of UK&I projects to India HUB. In dual responsibility managed a team of 2 to support global Accounts Receivable invoicing activities.

Supported warehouse operations and communication between sales and operations teams to ensure smooth delivery of goods and services. Verified quality of shipped products and reported to shift team lead on missing or damaged goods.