Alessandro Iorio
Bis 2023, IT Administrator, MOLDINO Tool Engineering Europe GmbH
Erkrath, Deutschland
Werdegang
Berufserfahrung von Alessandro Iorio
2 Jahre und 6 Monate, März 2020 - Aug. 2022
Procurement System Administrator
C&A Buying GmbH
4 Jahre und 3 Monate, Dez. 2015 - Feb. 2020
IT Support Specialist
C&A Services GmbH & Co. OHG
2 Jahre und 7 Monate, Juni 2012 - Dez. 2014
Incident Analyst
BP Europe SE
• Creating, solving and forwarding incidents and service requests in German, French, English and Italian in the IT environment according to defined Service Level Agreements • Monitoring SLA's matching • Implementing action plans to ensure accurate workflow
Responsible for the transition and respect of procedures, guidelines and for the achievement of targets(SLA’s over 90%) Personnel management and controlling Ensuring the GOS’s compliance and the development of“Best Practice” In charge of customer satisfaction and of problem solving Pre-sales&Post-sales consulting Responsible for the call monitoring and for the feedback to the agents Implementing action plans (e.g: additional trainings,new procedures and templates) Providing reports and statistics
2006 - 2007
Teacher
Spanitalia Sprachschule
Lessons of Italian for Business by ThussenKrupp AG
2003 - 2005
Technical Translator
F.lli Esposito Srl for Trenitalia
Translations of technical Documents, Reports and whole Projects from Italian to English and vice versa for Trenitalia Spa
2001 - 2005
Chef Entertainer and Trainer
Hotel Club Costaelisabeth
- Complete coaching of the entertainers: - Different social classes, diverse customers - How to approach and handle this difference - Communication’s courses - Selection and management of groups of 15-20 persons
Ausbildung von Alessandro Iorio
8 Jahre und 1 Monat, Sep. 1998 - Sep. 2006
Foreign Languages and Literatures Degree: German and English
Federico II, Napoli
Sprachen
Italienisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend
Französisch
Fließend