HAMID BelS
Angestellt, Specialist IT Operations, Stokke GmbH
Böblingen, Deutschland
Über mich
I am a highly adaptable agile professional with over 5 years of experience within different aspects of life, I'm interested in Cloud computing, IT Service management, IoT, Entrepreneurship, Design, Ecology and sustainable Development management, I am eager to learn more and do my best whatever the challenge is, to achieve great values and efficient results. I highly consider that Imagination leads us to find resources and to find resources in relation with creativity it is a solid ability to create solutions and new visions...therefore I believe that Art has a big influence in Technology and other life aspects, to be an artist it means you are sensitive to every detail ,precise to every process, as well as that visual perception with a good imagination is required for the progress and for the innovation values.
Werdegang
Berufserfahrung von HAMID BelS
Bis heute 2 Jahre und 9 Monate, seit Sep. 2021
CEO-Founder
Wingbels s.r.o
Service Desk and 1st level technical support specialist MS office 365 support/Outlook support/Network and VPN support /Software installation/Hardware intervention/Active directory MACD/reset pwd/Add printer/ SAP GUI support/windows support ... Manage and track incidents and requests through its life-cycle. ITSM and ITIL best practices.
1 Jahr und 11 Monate, Okt. 2019 - Aug. 2021
Business Development Partner
Malqart (Mokhtar Group)
Analyse and identify new markets in order to prospect and attract new customers and partners. B2B Inbound and outbound lead generation and qualification. Negotiate contract terms with clients and communicate with stakeholders. Make and give presentations to prospective clients and internal executives. Develop and maintain client relationships.
3 Jahre und 5 Monate, Jan. 2018 - Mai 2021
Service Desk Analyst
Dimension Data
First line costumer service Contact and support. Verifying and validating contract information. Logging incidents and requests. Monitoring Incidents and requests, follow it up and ensuring SLAs and OLAs are not breached. Monitoring KPIs and Metrics. Reporting and Escalating IT issues to the next level. Shift lead and dispatching tasks,
Command center for Carrefour France Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. Analyzing and resolving first level problems for all systems. Incident Management and Alert Management / Escalation to next level of support if necessary. Restart failing components (OS, hardware & applications) Monitoring Incidents, requests and changes /SLAs and the initial risk management ...
Ausbildung von HAMID BelS
3 Jahre und 10 Monate, Sep. 2010 - Juni 2014
Visual Arts
University of Carthage
Activities and Societies: Research and Art conception, Terminology & Philosophy, Art interpretation & Analytics, History of arts, Aesthetic, Patrimony, Painting, form and Colour Theory, Drawing technique & Perspective, Culture of Entrepreneurship, Human Rights at work, Informatics, Infographics, Communication, English and French, ... etc
Sprachen
Englisch
Fließend
Französisch
Fließend
Deutsch
Grundlagen
Arabisch
Fließend
Tschechisch
Grundlagen