Torsten Kaufholz

Managing a portfolio of blue-chip enterprise customers - from some of the world's largest FinServ institutions to Telco’s, TechCo’s and Healthcare organisations. Developing, implementing and reviewing business plans that set and drive strategic visions into real business outcomes. Serving as trusted advisor to customers and ensuring successful program adoption, value realisation and return on investment from Smoke CI’s products and solutions.

Managing the Customer Experience Programs for some of the world's largest banks, insurers, telecommunication and medical companies. Engaging clients from executive level down to understand their strategic objectives and then providing solutions, services and system tools for proactive CX management.

Managing and analysing information, data, processes and systems and providing the commercial area with relevant business intelligence, insights and recommendations for key decision-making purposes. Developing frameworks, tools and models that solve commercial business challenges, aid in decision-making and ensure sound and optimised return on investments.

Managing and analysing information, data, processes and systems and providing relevant insights and recommendations for key decision-making purposes in sales and other parts of the business. Modelling and implementing customer pricing and rebate models and designing customer categorisation frameworks allowing for discounted prices, whilst increasing revenues and margins. Advising and guiding senior and executive teams from all areas of the business.

Ensuring that strategies and frameworks are in place for effective management of the organisation’s retail footprint, operations and systems to ensure constant execution across the business. Identifying, programme managing and executing new opportunities and projects in alignment with the objectives and strategy of the business ensuring business growth and customer experience.

Identifying, programme managing and implementing new opportunities. projects and strategic partnerships in alignment with the objectives and strategy of the business. Responsible for constant revenue growth and improvement through ownership of analytics pertaining to acquisition, retention, fulfillment and channel expansion. Project management of all new store builds and closures and managing the CAPEX and OPEX budgets. Operational planning, leadership and people management.

Responsible for managing, driving and growing the sales for prepaid and postpaid products. Designing, implementing, driving and managing cost-effective and profitable channels, based on a customer-centric distribution strategy that creates and sustains a competitive advantage. Developing the account and channel strategy to ensure delivery of the business plan.

Developing, managing and reviewing the company’s pricing and tariffing strategy in order to support strategic objectives in terms of acquisition, retention, margin, churn and revenue growth. Selecting optimal pricing approaches and leveraging as much margin as possible for the business to increase market penetration, reduce churn and boost revenue. Managing and controlling all costs and budgets relating to the acquisition and retention of customers.

Driving the pricing strategy, identifying and implementing strategic & operational pricing opportunities. Managing and controlling all budgets and costs relating to the acquisition and retention of customers. Compiling and presenting the monthly budget, costs and pricing strategy to the CEO and CFO for approval. Negotiating handset pricing, handset support and handset range with all current and prospective handset manufacturers and suppliers to achieve effective and successful cost and selling prices.

Researching new areas of recommendations in order to maximise revenue. Implementing new opportunities and recommendations. Conducting impact studies on the company and its customers after legislation changes, and as and when necessary. Drawing of company reports and analysis on revenue, sales and billing statistics. Financial impact studies on the company and its client base after a change in legislation.

Analysing clients’ utility accounts to find more cost effective alternatives in terms of financial, legal & technical opportunities. Producing and presenting detailed client audit reports, together with recommendations. Identifying & implementing financial opportunities for the client. Conducting financial, legal & technical analysis of clients’ utility expenditure. Market, supplier, tariff and by-law research and analysis. Liaising with clients and local authorities.

Accounting Auditing Financial Management Commercial Law Taxation Economics